Refund & Returns Policy

Last updated: 1 September 2026.

Our promise

If something arrives damaged, incorrect, or past its best-before date, we will put it right. Contact us within 48 hours of delivery at info@lite-snacks.com with your order number and a photo, and we will arrange a replacement or a full refund.

No change-of-mind returns

Because we sell food, drinks and supplements, we do not accept returns or refunds for change of mind. Please choose carefully before you order. This does not affect your statutory rights under UAE Federal Law No. 15 of 2020 on Consumer Protection, and it does not affect your right to a replacement or refund where an item arrives damaged, incorrect or past its best-before date, as set out above.

What we cannot accept

We cannot accept returns of:

• Items where the seal, shrink-wrap or tamper-evident closure has been opened or broken
• Items that have been stored outside the conditions printed on the pack (for example frozen products that have been allowed to thaw)
• Items sold as clearance or short-dated, where this was stated on the product page

How to report a problem

1. Email info@lite-snacks.com within 48 hours of delivery with your order number, what is wrong, and a photo.
2. We will reply with what to do next.
3. If we ask you to return the item, send it back in its original packaging, well protected.

Refund timing

Once we have confirmed the problem we will email you. Approved refunds are issued to your original payment method within 7–14 business days. Your bank or card issuer may take longer to show the funds.

Cancellations

Orders can be cancelled free of charge any time before they are dispatched. Email us as soon as possible — we usually pack same day.

Contact

Lite Snacks
Email: info@lite-snacks.com
WhatsApp: +971 52 269 2251