Shipping Policy
Last updated: 1 September 2026.
Where we deliver
We deliver within the United Arab Emirates only, to any address in any emirate. We do not ship outside the UAE at this time.
Delivery charge
- Free delivery on orders of AED 500 or more.
- Below AED 500, a flat delivery fee of AED 35 applies, anywhere in the UAE.
- The threshold is based on your order total before delivery. The fee is shown at checkout before you pay, and there are no other charges — no tax is added to your order.
Dispatch
We aim to dispatch orders as quickly as possible. You will receive an email with tracking as soon as your order is on its way.
Frozen and chilled items
Frozen products are packed for transit and delivered by our cold chain. Please be available to receive them, and move them to a freezer as soon as they arrive. We cannot accept responsibility for frozen goods left unattended after a successful delivery.
Tracking
You will receive a confirmation email when your order is placed and a second email with tracking when it is dispatched.
Failed deliveries
If nobody is available, our courier will attempt contact and re-attempt delivery. After 3 failed attempts the order returns to us and we will contact you to arrange redelivery or a refund of the product value.
Incorrect addresses
Please check your address carefully at checkout. If an order is undeliverable because of an incorrect address, we can resend it once the parcel is returned to us; a redelivery charge of AED 35 applies, including on orders that qualified for free delivery.
Contact
Email: info@lite-snacks.com
WhatsApp: +971 52 269 2251